Privacy Policy for HK.healthcare

Last Updated: 30th July 2025

1. Introduction

Welcome to HK.healthcare. This website (the "Site") is owned and operated by Grandville Trading Ltd. ("we," "us," or "our").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of the Hong Kong Special Administrative Region ("PDPO").

Please read this Privacy Policy carefully. By using this Site, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  1. a) Personal Data You Provide to Us:

We collect personally identifiable information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services.

  • For Patients (Waitlist Sign-up): We collect your email address.
  • For Healthcare Professionals (Early Bird Offer Sign-up): We collect your full name, clinic name, email address, and optionally, your phone number.
  1. b) Data We Collect Automatically (Derivative Data):

Our servers may automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of our Site.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Manage our patient waitlist and our professional Early Bird Offer list.
  • Email you regarding the launch of our platform, your account, or your inquiries.
  • Analyze usage and trends to improve our Site and your experience.
  • Comply with legal and regulatory requirements.

4. Data Security and Storage

We use administrative, technical, and physical security measures to help protect your personal data. We are committed to ensuring that your information is secure and handled in accordance with the PDPO. Key aspects of our security architecture include:

  • Data Segregation: When our full platform launches, personal health data provided by patients will be stored securely within the isolated database of the specific clinic they choose to visit. This data is architecturally segregated and never co-mingled with the data of other clinics.
  • Secure Infrastructure: All data is stored on secure cloud servers with industry-standard security protocols.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal data to others. We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, and hosting services.

6. Your Rights Under the PDPO

In accordance with the PDPO, you have the right to:

  • Request access to your personal data that we hold.
  • Request the correction of your personal data if it is inaccurate.
  • Ascertain our policies and practices in relation to personal data.

To exercise these rights, please contact us using the contact information provided below.

7. Policy on Cookies

We may use cookies and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Grandville Trading Ltd.

122 Austin Road, 11/F, Suite No. A, Ritz Plaza, Tsim Sha Tsui, Kowloon, Hong Kong

Email: office@hk.healthcare